In his book, Accountability: The Key to Driving a High-Performance Culture, business consultant Greg Bustin explores how companies can build and sustain a high performing workplace culture. He says the four keys to the success of this process are interdependence, endurance, responsibility and adaptability, and supporting this are several organisational pillars: character, unity, learning, tracking, urgency, reputation and evolution. Accountability should be purpose driven, in a job you love with people you respect and in the book Bustin explains that the sweet spot of accountability is where personal core values intersect with experience and interest. The “unique selling point” of accountability is that it trumps any financial, intellectual, structural or technological ability within organisations. Bustin’s advice is simple: leave emotions at home and focus on setting a plan of attack to get workplace performance back on track. “Clear expectations must be set so all parties are clear of performance objectives, strategy, visions and rewards,” he says. Anyone from business leaders to individuals in the workplace would benefit from Bustin’s practical advice in Accountability: The Key to Driving a High-Performance Culture.