• February 2021 KNOWN Issue; How to FIX:
• Steps to for Stores to Fix
• Obihai 508 VS
• Troubleshooting Step 1- Obihai Power and Connection
• WhoZZ Calling? Caller ID Box
• Troubleshooting Step 2 -Done While Looking at Both Boxes

February 2021 KNOWN Issue; How to FIX:

The Bad News: Dominos as been making changes to the Pulse software again which is causing Caller ID to stop working in the stores and this will happen when they update your systems so count on it.

The Good News: Crosswinds caught hold of this 4 weeks ago an work along with myself and Dominos came up with a fix , and there is a FIX.

Steps to for Stores to Fix

1. Call Crosswind Support at (888) 920-5685
• Press option 1
• Tell Crosswind support your Store number and that caller ID has stop working
2. Ask for the work order number from crosswind
3. Hang up Phone
4. If caller ID is not restored within 24 hours send Tom Darnell an email.
• Please include
• Your store number
• The work order number from Crosswind
• And the date and time you called

☎️

Team Directory

Tom Darnell

Tom Darnell

IT Manager

Tom.Darnell@macpizza.net

Obihai 508 VS

Troubleshooting Step 1- Obihai Power and Connection

WhoZZ Calling? Caller ID Box

This is your Caller ID box, it sends the Caller ID information to Pulse. When it is powered on all lights will be on.

Troubleshooting Step 2 -Done While Looking at Both Boxes

1. Call the store from a cell phone
2. When you hear the Domino's recording, press 0 to skip the call que
3. Let the phone rings at least 2 times so the Caller ID info will pass on to Pulse
4. You should see Caller ID information in Pulse
5. You will see one light on the Obihai and the WhoZZ Calling? box flash at the same time, this is the information passing to Pulse
6. Check for Caller ID in Pulse and it should be there
1. If not, call Global Care to reset the Caller ID capture in Pulse

GlobalCare:

2. Phone: 1-877-379-2379, Option 3
3. Chat: Chat.GlobalCare.Dominos.com

BullsEye Telecom

4. Phone: 877.438.2855 (877.GET.BULL)

Only after you have followed the steps above...

And you have a Global Care and Bullseye work order number will our IT techs come out to the store to trouble shoot this issue.