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Management Promotions

CSR/Driver To SM
SM To AM
AM To GMIT*
SM and AM New Hire/Rehire Requests:
Required AM Hours
Documents
For Questions About Management Promotions, Contact:

When you feel a Team Member is ready for a promotion to the next level, there are a few boxes to check before you are able to do so.

Below you will find the Management Promotion Timeline and what is required for each level of promotion.

CSR/Driver To SM

Good Attitude: Must demonstrate a positive and proactive approach.
Shows Potential: Exhibits potential leadership skills and behaviors.
DM Approval: Requires approval from your DM to promote someone to SM.

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Promotion PAF

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Manager Advancement Agreement

SM To AM

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Completion of S.M.A.R.T Checklist

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Promotion PAF

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Manager Advancement Agreement

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*After Promotion: Completion of A.C.E. Training Checklist within 12 months of promotion to AM

The AM Certification process should be initiated within 12 months of promotion to AM to allow sufficient time for learning and adaptation.
GMs will train their AMs using the A.C.E. (Assistant Certification of Expertise) Checklist.
Existing AMs will undergo annual recertification to ensure continued proficiency.

Anyone who is currently an AM will have 1 year from 8/12/2024 to complete their A.C.E. Checklist.

DMs are responsible for performing these certifications.

AM To GMIT*

*Must be eligible to drive for MAC Pizza (all driving docs must be approved before promotion can be processed)

A.C.E. Checklist Completion: The most recent A.C.E. Checklist must be available and complete. If not, the DM will need to certify their AM before they can interview for the GMIT position.
Performance Review: DM must submit the signed A.C.E. Checklist and a Store Leader Performance Review for the AM to their RD.
Interview with Regional Director (RD): The AM will need to interview with their RD to assess readiness to be a GMIT.

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Provide most recent A.C.E. Training Checklist

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Provide most recent Performance Review

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Interview with the Regional Director

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Promotion PAF

SM and AM New Hire/Rehire Requests:

Can ONLY be requested by the DM, AFTER:

DM has interviewed AM applicant, AND
DM has received approval from RD
DM must submit SM/AM Hire Request thru Hire Request Form (online JotForm). Hire Request Form (SM/AM/CSR/BIK/Other DVR): https://form.jotform.com/230465449303151
SM/AM Hire Requests submitted by the store will not be accepted.

After HR receives the submitted Hire Request Form:

Applicable SM or AM Hiring Packet will be set up

SM/AM Expectations and Agreement will be included in the packet
SM/AM hiring packets include only Non‐Driving forms (stores can submit Driving Docs after hired, if eligible to drive)

SM/AM new hires (and Rehires gone > 6 months) will be required to attend NTO class.

Required AM Hours

Required Avg Management Hours per week: 35 Mgmt hours per week (averaged at end of period) These management hours are required to maintain current position and benefits. Measured in rolling 6 periods: • 1 violation - Written Warning • 2 violations - Final Warning • 3 violations - Demotion to Shift Manager