- What Is The Domino's Customer Satisfaction Scorecard (or CSAT)?
- How To Find The CSAT Scorecard In PWR
- What Determines My CSAT Score?
- What Determines My Comparison Group?
- Introduction To The CSAT Scorecard
- NPS- Net Promoter Score
- Ultimate Question
- Google Reviews
- CCC (Customer Care Cases)- Not Graded
- CSAT Scorecard Overview
What Is The Domino's Customer Satisfaction Scorecard (or CSAT)?
The Domino's Customer satisfaction scorecard (or CSAT) is a report in PWR meant to provide a store-level view of customer feedback.
How To Find The CSAT Scorecard In PWR
To find the CSAT Scorecard in PWR, first click "Analytics" at the top of the screen, then click "CSAT Scorecard" from the drop down menu.
What Determines My CSAT Score?
Your CSAT score is calculated as a sum of the average NPS score, Ultimate Question rating, and Google Reviews core, with each component weighted relatively to its impact on sales. Score ranges from 0-10.
Overall CSAT Score= 41.8%(NPS) + 51% (Average UQ Rating) + 7.2% (Avg. Google Review Score)
What Determines My Comparison Group?
Your comparison group is made up of like-stores based on demographic and economic factors like; income, household density, and urbanicity.
Each category you are exceeding your comparison group will appear green, each category you are equal with your comparison group will appear grey, and each category where you have fallen below your comparison group will appear red.
Introduction To The CSAT Scorecard
NPS- Net Promoter Score
Ultimate Question
Google Reviews
CCC (Customer Care Cases)- Not Graded
CSAT Scorecard Overview
