- How Do We Receive CCCs?
- To Find CCCs In PWR
- Contacting The Customer
- What If The Customer Doesn't Answer
- Closing a CCC In PWR
- Closure Notes
How Do We Receive CCCs?
Customer Care Concerns, or CCC's, come to us by the Customer through multiple outlets. They can share their concern via the domino's web page, phone call, or even from Facebook or Twitter! It is our responsibility to take care of all of these concerns within ONE day of being received in PWR (But of course faster is better when it comes to WOW-ing a customer!).
To Find CCCs In PWR
Simply click the Customer Care tab at the top of the screen, and select Reportcard, or Case List Summary from the drop down menu. You can also dive into more specifics from this drop down menu; such as, concerns by category, cases by category and reason, concern categories by date range, etc.
Contacting The Customer
Once you have reviewed the concern; it's time to WOW! Sincerely apologize to the customer for our error, give them what they are asking for, and add in a little something extra!
What If The Customer Doesn't Answer
First check in PWR for the customer's preferred method of contact (phone email, text, specific time of day, etc.) In the case a customer doesn't answer, leave a voicemail apologizing, addressing their concern, giving them something extra, and letting them know they can call back when they are available. You may also text, or e-mail the customer, but don't give up trying to get a hold of them. You can close the CCC in PWR after leaving the voicemail WOW-ing the customer.
Closing a CCC In PWR
After you have WOW'd the customer's concern, it is time to close out the case in PWR. Review the interactive screen shot below for more details on how to close a CCC in PWR.
Closure Notes
When closing out a CCC it is important to be as detailed as possible for clarity.
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