• How Does Upselling Help The Customer?
• Descriptive Words
• What Are Some Descriptive Word Examples?
• Know What You're Selling
• Completing The Customer's Order
• Techniques For Upselling

How Does Upselling Help The Customer?

Believe it or not, customers actually want us to offer them additional items, which seems strange considering that no one likes a pushy salesperson. We want you to "upsell" because we know it's good for customers and great for our business, but you have to think of upselling as being helpful, not selling. After all, reminding people that we sell icy cold Cokes and sweet Cinnamon Bread Twists might lead them to bringing home a more complete and fun meal for their families.

Descriptive Words

Customers respond to the tone of your voice and the words that you say. Then can tell the difference between someone trying to sell them something and someone trying to help them Saying "You want some Cinnamon Bread Twists?" is not as helpful as saying "I notice you don't have anything sweet on your order. Our Cinnamon Bread Twists are easy to share and they taste amazing."

When people talk about food they like, they naturally add descriptive words!

What Are Some Descriptive Word Examples?

Know What You're Selling

If you know what we sell, it's actually pretty easy to recommend the items in a helpful way.

The best way to gain confidence for upselling is to focus on a few simple add-ons; Extra Cheese, Drinks, Desserts, Dipping Cups, etc.

Completing The Customer's Order

Good upselling fills in the holes in your customers' orders. Just think of what we offer at Domino's as a meal, just like what families eat at home and in restaurants.

• Drink
• Appetizer
• Entrée
• Dessert

If you notice one of these "courses" missing from an order, offer to fill the hole.

Here are a few examples below.

Techniques For Upselling

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