“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages.” - Henry Ford
- WOW-ing Our Customers
- Three Steps to WOW-ing
- The 7 Absolute Rules Of Customer Service
- More Tips on WOW-ing Customers
- Common Scenarios
- Documents
WOW-ing Our Customers
Unavoidably, mistakes will be made in the store, we typically find out about these mistakes when a customer calls us back to let us know. We want to "WOW" the customer when this happens.
What does "WOW-ing the Customer" mean at Domino's?
-A kind and empathetic attitude, a sincere apology, addressing the issue at hand, and offering the customer something extra for the mistake.
Three Steps to WOW-ing
As weird as it sounds, customers can hear your smile over the phone. Customer service starts the second you pick up the phone, so while you may be tempted to rush a customer off the phone so we can start fixing their order, focus on the small moments of service that you can provide that will make your customers feel like you're taking great care of them.
The 7 Absolute Rules Of Customer Service
*Download a copy of these rules at the bottom of this page.
More Tips on WOW-ing Customers
Handling tough situations can be stressful, but if you're prepared, it helps to make it better for both you and the customer.
Common Scenarios
Documents
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