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Impairment Checklist

How to Use the Impairment Checklist
Scenarios
1. Slurred Speech & Stumbling
2. Unusually Slow Reactions
3. Bloodshot Eyes & Smell of Alcohol
4. Excessive Sweating & Nervousness
5. Erratic Behavior & Mood Swings
6. Drowsiness & Drooping Eyes
7. Unexplained Euphoria & Hyperactivity
8. Pale Skin & Lack of Focus
9. Confusion with Simple Tasks
10. Strong Odor of Marijuana & Red Eyes
11. Red Eyes & Distracted

How to Use the Impairment Checklist

Notice abnormal behavior (this can be by any Team Member and reported to the manager).
Manager & second most senior manager make observations using the 👥Impairment Checklist
Follow-Up with the team member, which may include sending them home.
Send in Impairment Checklists to HR@macpizza.net and your DM.

Scenarios

1. Slurred Speech & Stumbling

The manager hears a driver slurring words and sees them stumble while walking into the store, they quietly pull aside a second manager and ask them to discreetly observe the driver while they continue preparing for deliveries.

After confirming observations with the second manager, they politely ask the driver to step into a private area and say, “We’ve noticed you’re having difficulty walking and speaking clearly. For your safety and others, we need to check in with you before you continue driving.”

They inform the driver that for the time being, they will not be allowed on the road; “We can’t have you drive in your current state. For now, we’ll need to send you home, but we can follow up tomorrow to discuss what happened.” . The manager makes sure the driver has a safe way home.

2. Unusually Slow Reactions

The manager sees the driver moving sluggishly and taking much longer to respond to questions or tasks than usual so they ask the second manager to keep an eye on the driver’s movements while pretending to discuss a work task and quietly compare notes.

After confirming, the manager says, “Hey, you seem really tired or out of it today. I’m concerned you may not be fit to drive right now. Let’s take a moment to assess how you’re doing.”

After completing the checklist and concluding the driver isn’t fit to drive, the manager says, “For everyone’s safety, we’ll need to take you off deliveries today. We’ll check in tomorrow to see if everything’s okay.” The manager makes sure the driver has a safe way home.

3. Bloodshot Eyes & Smell of Alcohol

The manager notices a strong smell of alcohol on the driver’s breath and bloodshot eyes when the driver enters the store. The manager pulls the second manager aside and explains the situation; “I think I smell alcohol on [driver’s name]. Can you take a few minutes to talk to them while I watch?”

After getting a second opinion, they ask the driver, “I’m smelling something concerning, and I want to make sure you’re okay before sending you on any deliveries.”

If alcohol is detected, they say, “It’s clear you’re not in the right condition to drive. You’ll need to go home, and we’ll touch base tomorrow about the next steps.” The manager makes sure the driver has a safe way home.

4. Excessive Sweating & Nervousness

The driver is sweating profusely, even though the store is cool, and seems unusually nervous or jittery. The manger asks the second manager to join to casually observe the driver while doing a quick task.

After both managers discuss any concerns privately. the first manager says “You seem really tense today, and I’m worried you may not be well. Let’s take a few minutes to figure out if you’re in the right shape to drive.”

They confirm the driver is unfit to drive and informs them, “I’m concerned for your safety and others on the road. I’ll have to send you home today and check in tomorrow.” The manager makes sure the driver has a safe way home.

5. Erratic Behavior & Mood Swings

A driver who is usually calm is now showing erratic mood swings, alternating between agitation and extreme friendliness. The manager quietly asks the second manager to help observe and verify the erratic behavior during routine tasks.

After observation, the manager says to the driver, “It looks like you’re having trouble staying calm today, and that’s worrying for a driver. Let’s step aside and check on your condition.”

The manager then explains that due to their mood swings, they won’t be allowed to continue driving; “For safety reasons, I need to send you home. Let’s talk tomorrow and figure out the next steps.” The manager makes sure the driver has a safe way home.

6. Drowsiness & Drooping Eyes

A CSR reports to the manager that they see a driver struggling to keep their eyes open and nearly nodding off in between deliveries.

The manager thanks the CSR for making the aware and discreetly asks the second manager to observe whether the driver continues to appear drowsy during deliveries.

After confirmation, the manager says, “I’ve noticed you’re struggling to stay awake. For your safety, I want to make sure you’re okay before continuing.”

After completing the checklist, the driver is deemed too drowsy, and the manager informs them, “We can’t allow you to drive in this condition. We’ll send you home to rest, and we can check in tomorrow.” The manager makes sure the driver has a safe way home.

7. Unexplained Euphoria & Hyperactivity

The manager notices a driver is overly energetic and talkative, seemingly euphoric without cause. They ask a second manager to engage the driver casually to confirm the hyperactivity and compare notes afterward.

After reviewing their checklists together the manager says to the driver, “You seem really wired today, and it’s a little concerning. Let’s take a moment to check in on how you’re feeling.”

They determine the driver can’t calm down and is unfit, saying “You’re not in the right state to drive. We’ll send you home today and follow up tomorrow.” The manager makes sure the driver has a safe way home.

8. Pale Skin & Lack of Focus

The manager observes the driver is pale, with dilated pupils, and appears to be zoning out frequently., they brief the second manager on what they’ve noticed and ask them to observe while interacting with the driver.

After comparing impairment checklist, the manger says to the driver; “You don’t look well today, and you’re having trouble focusing. We need to check if you’re okay to drive.”

Both managers agree the driver is impaired, and say, “I’m worried for your safety, so we’ll send you home. We’ll follow up tomorrow about how you’re feeling.” The manager makes sure the driver has a safe way home.

9. Confusion with Simple Tasks

A driver is struggling with basic tasks, such as completing an order or getting the delivery address right. The manager in charge asks the second manager to observe the driver and see if the confusion continues, then compare observations.

After they compare Impairment Checklists the manager in charge says, “You’re having trouble completing tasks you usually handle easily. Let’s take a moment to assess how you’re feeling.”

After they asses, it is concluded that this team member has significant changes in their personal life causing them to get distracted today. The manager says “I’m sorry to hear about that, would you like to continue to work for the day inside the store with some extra help, or would it be better for you to go home?” the driver agrees to work inside for the rest of their shift.

10. Strong Odor of Marijuana & Red Eyes

The manager notices a strong smell of marijuana on the driver, and their eyes appear red and glassy. They ask a second manager to take a closer look and confirm the smell and signs of impairment with the checklist.

The manager approaches the driver and says, “There’s a strong odor and signs that you might not be in a fit state to drive right now.”

Since impairment was confirmed by both managers, they tell the driver, “We can’t allow you to drive under these conditions. We’ll send you home today and follow up tomorrow.” The manager makes sure the driver has a safe way home.

11. Red Eyes & Distracted

A driver arrives with red eyes and seems distracted, a manager discusses the observations with a second manager and decide to fill out their impairment checklists and ask the driver privately; “You seem a bit out of it today, and we want to make sure you’re okay to drive. Is everything alright?”

The manager pulls the driver aside to discuss their findings, but after a conversation, it’s revealed the driver has severe allergies and is distracted because of a personal issue, not substance use.

Once the driver explains their allergies and personal situation, the manager says, “Thanks for letting us know. We just needed to make sure everything’s fine. Feel free to take a break if you need it.”

Impairment Checklist