If you work with others, sooner or later you will almost inevitably face the need for conflict resolution. You may need to mediate a dispute between two members in your store. Or you may find yourself angered by something a team member reportedly said about you.
Conflict resolution can be defined as the informal or formal process that two or more parties use to find a peaceful solution to their dispute.
“Conflict can and should be handled constructively; when it is, relationships benefit. Conflict avoidance is not the hallmark of a good relationship. On the contrary, it is a symptom of serious problems and of poor communication.” ― Harriet B. Braiker
Resolving conflicts can be difficult, but there are a few steps you can take to help make it easier.
- Identify the source of the conflict.
- Listen to both sides of the story.
- Acknowledge feelings.
- Find a common ground.
- Establish a plan of action.
- Follow up to ensure the plan is successful.
By following these steps and being open to compromise, you can help to resolve conflicts and build better relationships.
